Is the store currently open?
We've continued to follow updates on COVID-19. Based on the latest guidance, to help do our part to slow the spread of the virus, we've open 50% capacity and 4 days a week. Thursday-Friday 2-7pm Saturday 1-7pm Sunday 1-6pm
Can I still shop online?
Yes! TheKatwalkboutique.com is available and ready to help you find what you need during this time. As always, we offer free shipping for online orders.
Can I pick up my online order?
We're offering safe, contactless Curbside Pickup for online orders at selected stores, as local regulations allow. Contactless Curbside Pickup is available Thursday-Sunday 2-6pm. To place an order for pickup, select "Curbside Pickup" at checkout. We'll notify you once your order is ready for pickup—and when you arrive, we'll bring your items directly to the trunk of your car.
At this time, we're not able to accept returns of in-store or online purchases through our contactless Curbside Pickup.
How does safe, contactless Curbside Pickup work?
Select "Curbside Pickup" when you place your order online, and we'll send an email or notification that your order is ready for pickup. At the store, wait outside in your car and call the store phone number 410) 669-0600 to let us know you've arrived. Our team member will ask for your order information and the make, model and color of your car. We'll walk the order outside and place it directly in your car's trunk, remaining at a safe distance.
For everyone's safety, we ask that any questions or concerns with your order be handled over the phone.
Why is my shipment delayed?
We appreciate your patience with the shipping delays. Due to increased order volume and the impact of COVID-19, it may take longer than usual for your order to arrive. We are working to get orders out to you as quickly as possible. Keep an eye on your email for all order updates. We'll send an email to you as items in your order ship, or if there are updates on the status of your order.
Where's my order? Why isn't there a tracking number yet?
We appreciate your patience. We are working to get orders out to you as quickly as possible.
Tracking numbers for your order shipments become available once our carrier partners pick up the packages for delivery. We'll send an email to you as items in your order ship, and this will contain a link to the most up-to-date tracking information for your order.
Can I delay my shipment?
Once your order is placed, we start working on it right away. At this time, we are unable to delay or hold shipments.
How do I cancel my order?
Unfortunately, we're unable to change or cancel an order after you've placed it.